Whispering Cottages Terms & Conditions

By booking and staying with us, you are agreeing to these Terms & Conditions and these form a contract between us.

• Reservations:
Upon making a booking, we require credit/debit card details to secure your reservation. The cost of the first nights accommodation per room booked will be charged as a non-refundable deposit. However, should you fail to arrive to take up your reservation without letting us know a charge will be made against your card for the full amount of your booking. If the person making the reservation is different to the person taking up the occupation, the person who makes the reservation may be held responsible for non-arrival/damage or loss and monies may be taken from their credit/debit card.

If you or any member of your party has any special access requirements or dietary needs, please let us know.
The balance amount of your booking is payable 14 days prior to your arrival date.

• Payments:
As explained above, to secure your reservation we require a credit/debit card deposit payment. Please note that we do not accept cheques or American Express cards. 
If you require a receipt for your payment, please ask us and we'll gladly provide you with one for your records.

Please note:
Minimum stay 2 nights. On occasions we may make an exception for a 1 night stay.  
- Prices may change at any time. Please check when booking.

Sorry, but Whispering Cottages is not suitable for babies, children under 12 or wheelchair users. We are unable to accept pets.

• Cancellations and curtailment:
Please let us know as soon as possible should it become necessary for you to cancel or curtail your reservation. If we cannot re-let the room, in addition to the first nights non-refundable deposit, you will be liable for the full amount. 

• Arrival:
Normal arrival time is from 3.00pm to 7.00pm. If you are delayed in arriving or expect to arrive after 7.00pm, please let us know.

Please note that one car parking space per room booked is provided. Cars are parked entirely at the owners' risk. Any contents left in your car are also entirely at your own risk.

• During your stay:
Our aim is to offer our guests a relaxing and tranquil stay and kindly ask all guests to respect other guests quiet, enjoyment and relaxation.

We carry out our housekeeping between 11.00am and 2.00pm each day and will require access to your room during these three hours. If you are not planning on being out during these hours, please let us know.

Guests are not permitted to have visitors to their rooms.

Accidents happen - please let us know immediately of any damage or spillage so that we can attempt a speedy repair or clean. Any significant breakage or damage may result in a charge for replacement or repair.

Any items taken from the rooms without our consent will be charged for. Lost keys will incur a £50.00 charge.

Smoking is not allowed at Whispering Cottages.

• Departure:
On the day of departure, we kindly request that you vacate your room by 10.30am to allow us time to prepare the room for our next guest.

The balance amount of your booking is payable 14 days prior to your arrival date.

Thank you for your co-operation. we hope you have a relaxing and enjoyable stay with us.

Georgia and Paul.